Jab b hum log 1218 ko call kar k PTCL ya DSL ki complain krny k liay agent ko call krain to hmain kabhi 10 to kabhi 15 minute wait karna parta kyun k wo doosri customers k saath busy hoty hain.
Disadvantages of Calling on 1218:
Hamara time waste hota.
PTCL Agents bahut busy hoty.
Agar ap Mobile Phone se call karain to ap ka sara balance end ho jata and agent se baat bhi nahi ho sakti.
Online Complaint Service:
There should be an online complaint service jis k through ap internet k through complain ker sako and ap ko confirmation email or message k through bta dia aje k ap ki complain ko shortly process kia jae ga.
PTCL Complaint SMS Service:
you can also complaint via your cell phone .see below image
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